Ritz Residence, Imago Mall Loft B

1. Location is good, suitable for shopping enthusiast. I like it because of the available crowd, makes it a lively area to be at. 2. Amenities are perfect. Bed is good, aircon is good, TV is good, Astro working well (I skipped GSC cinema to watch Astro in the room, comfortable), has a switch controlled window shade, a wonderful bathtub, tiles & wall & ceiling nice, wooden door also look solid and nice, water pressure is great, provides 2x 1.5L water bottle, and a fully charged power bank (my first time experiencing this). 3. Love the chandelier ceiling lighting. 4. Customer service is top notch.. Keep up the good job.

Staff, Location, Cleanliness, Comfort - Excellent. The staff were accommodating and responded very fast. The place was in the same building as Imago, however, you use a different lift to enter. Not a big deal because it is very near and convinient. Cleanliness of the space was very good. Everything is new and clean. Comfort - Bed was squeeky but comfortable. Food - Lots of restaurants within Imago, but the building next door also offer budget local food.

top location , just next to popular shopping mall imago, lots of smart features like extendable lightening and usbc wall cables, dyson hair drier, feet flush button for toilet, led mirror lights, beautiful LG smart TV with netflix + prime accounts, fancy tea cups and shiny golden spoons and sabah tea, comfortable bed, every day fresh towel service and lots of 2L waters. Best of all we got upgraded to a new large family room during our stay for a week !!! In between they are very good at communication, they set up a whatsapp group at the beginning of your stay and make you feel like you are VIP. Overall recommended stay

Very professional and attentive services even before check-in. Instructions were clear and personalised service when we were unable to locate the lift lobby. Annabale came down to pick us personally. Staff constantly in touch to ensure our comfort through the stay. I applaud the exceptional services and location was great! Room and bathroom were well lit and very clean. Bed was very comfortable. Hotel was very generous with mineral water and soft drinks. Overall, I was impressed by the staff and the property. It was a good value place to stay.

I've had some very friendly and helpful "hosts", across many countries, over the years but Vinah was truly exceptional. The room looked new with "all mod cons" and additional facilities being available, if required, found nearby in the shared hallway en route to the Ritz Residence main door. Just about anything you want to buy can also be found in the huge Imago Shopping Mall. Located within minutes of the seafront and convenient for other areas of Kota Kinabalu either by foot or cheap taxi. Two good sized pools, in attractive surroundings, for the use of guests.